Privacy Policy

Updated: 22/06/2019

  1. INTRODUCTION

National Parking Management Limited (“we” or “us” or “our”) are committed to protecting your personal data and privacy. This privacy policy relates to our use of any personal data we collect from you, either directly through the website, email or telephone, or indirectly via DVLA (Driver Vehicle Licencing Agency).

Whenever we access such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998, updated April 2018 (DPA) and The General Data Protection Regulation 2016 (GDPR) together and with other subsequent laws “Data Protection Laws”.

  1. WHO WE ARE AND CONTACT DETAILS

For the purpose of the Data Protection Laws, the Data Controller is National Parking Management Limited, registered in England, company registration number 05992210. To request further information regarding our privacy policy or data protection, you should contact us using the details provided below.

In writing to:

The Attention of the Privacy Officer
National Parking Management Limited
18 Tweed Road
Northampton
Northamptonshire
NN5 5AJ

Website:             https://npmpay.co.uk/privacy-policy
Email:                  dataprotection@npmpay.co.uk
Telephone:         +44 (0)330 0430 342 and ask to speak to the Privacy Officer

  1. YOUR RIGHTS

Under GDPR, your rights are:

  • to be informed: we must make available this privacy notice with the emphasis on transparency over how we process your data.
  • access: you are entitled to find out what details we may hold about you and why.
  • rectification: we are obliged to correct or update your details.
  • erasure: this is also known as the right to be forgotten.
  • restrict processing: you have the right to block or suppress the processing by us of your personal data.
  • data portability: you have the right to obtain and reuse your personal data that you have provided us.
  • object: you have the right to object to us processing your data in relation to direct marketing and or profiling.
  • rights in relation to automated decision making and profiling: we do not use any automatic decision making or processing.
  1. THE DATA WE COLLECT ABOUT YOU

We process personal data. Personal data we process may include name, address, email address, telephone number, VRN (Vehicle Registration Mark).

Our collection methods are:

  • through your VRM
  • through the engagement of our services
  • through our website
  • by communications
  • through the engagement of service providers
  1. HOW YOUR DATA WILL BE USED

We use information held about you to:

  • where we have obtained information for legitimate interests.
  • carry out our obligations arising from any contracts entered into between you and us.
  • provide you with information, products or services that you request from us or which we feel may interest you.
  • where you have consented to be contacted for legitimate interests.
  • allow you to participate in interactive features of our website; for example, asking a question via our contact form.
  1. LEGITIMATE INTERESTS – CONTRACTS

Contracts: when on site, we will capture details including vehicle registration mark and relevant activity, using Parking Wardens and/or CCTV (closed-circuit television) and/or ANPR (automated number plate recognition) in order to enforce parking terms and conditions. Where the terms have not been complied with, your personal data may be collected, processed, shared and retained in order to enforce the parking contract.

Marketing: if you are an existing contact or customer, we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. At any time, you can choose not to receive these types of communication by contacting us.

  1. DATA RETENTION

Our data retention policy is dictated by Data Protection Laws, this is available for inspection by submitting a written request using the contact details provided in this policy.

  1. THIRD PARTIES

We keep information within the ‘organisation’ except where disclosure is required or permitted by law, or when we use third-party service providers (data processors) to supply and support our services. We have contracts in place with our data processors, this means they cannot do anything with your personal data unless we have instructed them to do so. They will hold it securely and retain it for the period we instruct.

We share information with local and national law enforcement when requested.

We share and or receive data from the following third-party data providers:

DVLA
Swansea
SA99 1BA
Just Park
Unit B, piano Yard
30a Highgate Road
London
NW5 1NS
Unity Five Limited
Castleview Barn
Woodmanton Farm
Exeter
EX5 1HQ
Independent Appeals Service (IAS)
PO Box 662
Macclesfield
Cheshire
SK10 9NR
ZZPS Limited Bacchus House
1 Station Road
Addlestone
Surrey
KT15 2AG
International Parking Community
Waterside House
Macclesfield
Cheshire
SK10 9NR
Parkonomy Limited
29th Floor
One Canada Square
Canary Wharf
London
E14 5DY
Metric Group Ltd (UK)
Metric House
Westmead
Industrial Estate
Westlea
Swindon
SN5 7AD
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Gladstones Solicitors Limited
The Terrace
High Legh Park Golf Club
Warrington Road
High Leigh
Knutsford
Cheshire
WA16 6AA
QDR/Wright Hassall Solicitors
Third Floor
Olympus Avenue
Leamington Spa
CV34 6BF
Freeholder/Leaseholder and/or
Managing Agents and/or appointed agents.
Client portal powered by
Unity Five Limited
Castleview Barn
Woodmanton Farm
Exeter
EX5 1HQ
Direct Collection Bailiffs Ltd & Direct Collection Legal Ltd
Direct House
Greenwood Drive
Manor Park
Runcorn
Cheshire
WA7 1UG

 

If you need further information regarding our General Data Protection Policy. please send an email to dataprotection@npmpay.co.uk

By phone: +44 (0)330 0430 342

You can also send your request, in writing to:

National Parking Management Limited
18 Tweed Road
Northampton
Northamptonshire
NN5 5AJ

2021 © National Parking Management Limited is a company registered in England and Wales under company number 08237818 - Hand Crafted by REAL