Frequently Asked Question

Some questions are always asked, so this is the best place to get the answers right away

Why do you manage and enforce conditions of parking on private land?

NPM provides a space management service on behalf of our clients. We ensure that parking spaces are always available for genuine users. This is done by providing enforcement of the private land, users must follow the terms and conditions of the parking rules and regulations which are stipulated on the signage displayed within the parking area.

How can we enforce the conditions of parking?

The areas in which we operate are private property, therefore contract law applies. The terms and conditions of parking on the land are clearly displayed on the signage  within the parking area/roadways. By entering or remaining on the land, the driver agrees to abide by all of the terms and conditions specified on the signage. Breach of any term or condition will result in the driver being liable for a parking charge of £100.00. 

Terms and conditions apply 24 hours a day, 7 days a week. Where a parking charge becomes due an application may be made to the DVLA for the keeper’s details. Non-payment will result in additional charges and for which the driver will be liable on an indemnity basis. Images may be captured and retained for enforcement purposes.

NPM has authority to manage and enforce the conditions of the parking rules and regulations from all landowners.

What level of service can you expect from NPM if you are issued with a Parking Charge Notice?

NPM are members of the International Parking Community Limited (IPC). All Parking Charge Notices are issued in accordance with the IPC’s Code of Practice. Additionally, NPM strive to provide great customer service whilst, ensuring you are treated fairly and reasonably. All appeals are dealt with on an individual basis and all circumstances taken into account.

Where can I find details of the terms and conditions of parking?

The terms and conditions of parking on private land are clearly set out on the signage displayed within the private parking areas/roadways.

What if I was not the driver at the time in which the Parking Charge Notice was issued?

If you were not driving the vehicle at the time of the contravention, you can provide NPM with details of the driver by completing the Transfer of Liability section on the back of the postal PCN. This needs to be returned to NPM as we cannot accept this information over the telephone. The registered keeper will be pursued for the PCN amount unless NPM is otherwise advised. It is the responsibility of the registered keeper to evidence who the driver was at the time that the PCN was issued. In order to transfer the liability, NPM may require you to provided evidence that the driver was insured to drive your vehicle when the contravention took place. You shall be liable to prosecution if you have wilfully stated which you know to be false. If further information has been requested and not provided to NPM, we will pursue the registered keeper.

Can I appeal the Parking Charge Notice?

If you would like to contest the Parking Charge Notice you can do so in writing via the address below or appeal using our online appeals form Appeals & Disputes. All correspondence must include the PCN reference number, your vehicle registration, your name, address and the name of the driver (if different) and any supporting evidence. All appeals should be marked for the attention of our Appeals Department. Appeals must be received within the first 28 days from the date that the PCN was issued. Any appeal received after 28 days will not be considered. Please allow up to 14 days for your appeal to be processed. Should your appeal be ‘declined’ you will have the opportunity to appeal with the IAS within 21 days of your appeal declined response. If you appeal with the IAS your account will be placed ‘On Hold’ until we receive the adjudication result. Once a PCN has been paid in full, NPM acknowledge that the individual has accepted liability for the PCN. NPM do not refund paid parking charge notices and NPM will not process any appeals made after payment.

Write to: National Parking Management Ltd, 20 Francis Street, Northampton, NN1 2NZ

Online Form: Appeals & Disputes Page

How can I view the photos of my vehicle?

You can personally view the photographic evidence of your vehicle that was taken at the time of the contravention by using the following link: http://pay.npmpay.co.uk/ enter the PCN Reference and Vehicle Registration number. Please note: you do not need to make a payment to view these photos.

Can I discuss my appeal with you?

NPM do not make appeal adjudications or discuss PCN’s over the telephone. All communication with NPM MUST be in writing so that we both have a written record. Please note NPM only accept one appeal per parking notice and do not to enter into protracted correspondence. Once you have appealed with NPM if declined, you will have an option to further appeal to the IAS. See appeals flow chart

I never received my postal PCN?

NPM send all post by franked mail. Any mail that is undelivered when franked is returned to the sender (NPM). If you have not received your postal PCN you will need to contact the post office to make a complaint/enquiry as to why your mail has not been delivered to your address, you can do so by following this link Post Office. NPM will require a copy of the complaint and the complaint reply received from the post office, once NPM receive this and depending on the outcome, we will review the PCN issued to you and instruct you of the next steps. 

How will I be notified of the outcome of my appeal?

We aim to notify you of the outcome of your appeal in writing within 14 days of from the date of your appeal. If appealed via NPM online appeals form we will respond via email or by post if appeal is received in letter format. You will be given the link to appeal with the IAS website www.theias.org if you are unsatisfied with NPM’s decision. It is your responsability to check that you have recieved an appeal reply back from NPM do not leave this as additional charges will be added.

What does the Independant Appeals Service adjudicate on?

It is important that the appellant understands that the adjudicator is not in a position to give legal advice. The adjudicator’s role is to look at whether the parking charge has a basis in law and was properly issued in the circumstances of each particular case. The adjudicator’s decision is not legally binding on the appellant (it is intended to be a guide) and the appellant is free to obtain independent legal advice if they so wish. The guidance to this appeal makes it clear that we are bound by the law of contract and can only consider legal challenges not mistakes or extenuating circumstances. In this appeal procedure the onus is on the appellant to prove their case on the balance of probabilities.

Will the value of the Parking Charge Notice increase if I lose my appeal through the Independent Appeals Service?

If you wish to appeal to the IAS and if your appeal is upheld, we will cancel the PCN. Should your appeal be dismissed the full amount of £100.00 will be payable.

If you appeal with the IAS and then subsequently pay the charge prior to the appeal being determined, the appeal will be cancelled with the IAS and you will not be given a further opportunity to contest the charge.

How long do I have to pay a Parking Charge Notice?

Each PCN is £100.00, this amount is discounted to £60.00 if paid within 14 days from the date of the contravention. Below is the payment timeframe broken down:

Postal PCN sent, payment within the first 14 days is £60.00 - After 14 days and within 28 days £100.00
First Reminder sent, payment after 28 days and before 56 days is £100.00
Final Reminder sent, payment after 56 days £160.00.

Once a PCN has been paid in full, NPM acknowledge that the individual has accepted liability for the PCN. NPM do not refund paid parking charge notices and NPM will not process any appeals made after payment.

What happens if I ignore the Parking Charge Notice?

If you fail to pay the PCN, this will result in your case being transferred to our collections department, where additional administrative amounts will be added. The collection procedure will be processed in line with the Administration of Justice Act 1970.

How do I pay a Parking Charge Notice?

You can pay the PCN online through our 24 hour NPM payment link alternatively, you can send a cheque or postal order and post to NPM along with the payment slip on rear of the parking charge notice. You can also call our payment line during office hours on (01604) 588342. It is important to quote your PCN reference number when making any payment.

I am a Blue Badge holder, am I exempt from the terms and conditions?

When parking on private land, Blue Badge concessions will not apply. Blue Badge holders are not exempt on any private land overseen by NPM. You should always check the rules and regulations of the parking terms and conditions which are set out on all signage within parking areas. Further information is provided on the FAQ in The Blue Badge scheme booklet

Are there any regulations governing the way in which we operate?

We are a member of the International Parking Community and we strictly adhere to the Code of Practice for Parking Enforcement on Private Land.

How do you get hold of my personal details?

Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002 requires the DVLA to release information from its vehicle register to anybody who demonstrates ‘reasonable cause’ to have information made available to them. Unauthorised parking on private land is designated as ‘reasonable cause’.

The DVLA’s vehicle database records details of the registered keeper of a vehicle, although it is acknowledge that the registered keeper may not be the driver of the vehicle at any particular point in time. Vehicle keeper details may be disclosed to law enforcement authorities or private litigants as a first point of contact to establish where liability for an incident or event may lie. Refusal to disclose these details would mean that motorists could drive or park a vehicle without fear of being held responsible for their actions. Disclosure in these circumstances does not breach the General Data Protection Regulations and the Information Commissioner’s Office is fully aware that data held on the DVLA’s records is released in this way. Individuals have the ‘right to object’ you may do this in writing. This must be ‘explicitly brought to the attention of the data protection officer and should be presented clearly and separately from any other information’.

What is our data protection policy?

Personal data will initially be sought and will be obtained by NPM when a vehicle parking on private land breaches the terms and conditions stipulated for each indvidual parking area. Rules and regulations for each area will be specified on all signage. The data will be retained for enforcement purposes. Where a PCN becomes due, an application may be made to DVLA for the vehicle keeper details to allow notices to be sent through the post. Images may be captured and retained for enforcement purposes.

The personal data collected and released by the DVLA is only retained for its intended use, which is for the enforcement of the parking charge notice. You can view our full Privacy Notice on Personal Data and Full Process or view all NPM Policies

The Name of our Data Protection Officer is P. Stevens

Appeals WILL NOT be considered for the following reasons

1.    Your permit had fallen down or blown off from the dashboard or was on the seat
2.    Your parking permit was not displayed clearly, or not clearly face-up on the dashboard of your vehicle
3.    Your valid parking permit was not displayed
4.    You were unaware that it is a valid permit display area
5.    You were only a few minutes or was gone for a short while
6.    You only stopped for a few minutes to see family/friends
7.    You have only just purchased the car and have not had time to get a valid parking permit
8.    You could not find anywhere else to park
9.    You thought you were correctly parked, but made a mistake
10.  Overstaying in a visitor bay
11.  PCN has exeeded its 28 day timeframe
12.  Parking with a valid parking permit but in an incorrect bay
13.  Parking outside of the bay boundary lines

*Abbreviations Explained

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